Frequently Asked Questions
These are some of the questions we find are often asked by our clients. If you have further questions please contact our support team.
General Questions
We have a team of over 5,000 human professional translators around the world. One of our main prerequisites is that translators have a minimum of 3 years of experience.
We carefully select highly qualified translators who go through a rigorous qualification process before becoming a part of our team.
Our translation process is simple and can be requested online. If you have documents that need translation, visit our our services page to explore the options we offer to meet your needs. Once your translation is completed, it will be delivered back to you. We also provide a 100% money-back guarantee if you are not completely satisfied with our service.
Turnaround time depends on the chosen service and the word count.
- Certified Translation: Starting at 24 hours for the first 4 pages (max 1000 words).
- Standard Translation: Starting at 24 hours for the first 1,000 words.
- Professional Translation: Starting at 24 hours for the first 750 words.
We offer over 60+ languages from which you can translate your documents. Please see our list of supported languages.
We are able to translate a variety of documents as long as they are legible by our translators. If you have doubts about whether your document is readable enough, feel free to contact us for confirmation.
Feel free to request a Free Quote, and we will provide you with the details and an estimated cost. Alternatively, you can use available resources such as Microsoft Word, Google Docs, or online word counter websites to determine the word count.
When placing an order and submitting documents, there is an ‘Additional Note’ box where you can enter any notes. These notes will be sent to the assigned translator.
We use a variety of methods to ensure your information is secure.
- We use encryption on our site.
- Only personnel within FastTranslate.io will handle your documents.
- Your files will only be made available to personnel who have signed a Non-Disclosure Agreement prior to starting with FastTranslate.io.
- We do not store your personal, credit card, or PayPal information on our server.
FastTranslate stands out from other providers due to several key features:
- User-Friendly Process: Our online system is designed for ease of use, allowing you to request translations quickly and efficiently.
- Diverse Service Options: We offer three different service options to cater to various needs, ensuring you get the most suitable translation for your requirements.
- Quality Assurance: Our translations undergo rigorous quality checks to ensure accuracy and meet high standards.
- Fast Turnaround: We prioritize quick delivery without compromising on quality.
- Customer Satisfaction Guarantee: We offer a 100% money-back guarantee if you are not completely satisfied with the translation service.
- Expert Translators: Our team consists of skilled professionals with expertise in a wide range of languages and subject areas.
These features collectively ensure that FastTranslate provides reliable, high-quality translations tailored to your specific needs.
We welcome translation requests from both companies and private individuals.
Yes, request a Free Quote by simply filling out the form with your details and website URL.
The prices already include VAT and other applicable taxes.
If you have an account, you can check the status of your order through your account dashboard. Otherwise, you will receive email updates for every stage of your order. For any assistance, you can contact our support team.
Please contact us immediately with your modification or cancellation request. If you have an account, you can request a revision through the dashboard.
We are committed to delivering high-quality services. If our work does not meet your expectations, we offer a 100% money-back guarantee. Your satisfaction is our top priority.
Yes, we do! Be sure to check our website and social media accounts regularly for information on current promo vouchers.
Our headquarters is located at 1900 N Bayshore Dr Ste 1A 136-3867 Miami, FL 33132. We
provide translation services exclusively online through our website and do not offer services at our physical location. All of our team members work remotely.
Certified Translations
Our certified translations generally include the following:
- A translated document that is an accurate reflection of the original content.
- A certificate of accuracy, signed by the translator or the translation company, affirming that the translation is complete and accurate.
- The translator’s credentials, detailing their qualifications and authority to translate officially.
- A seal or stamp, if required, to further authenticate the document.
- These translations are accompanied by a signed statement and a letterhead attesting to their accuracy.
Yes, we offer expedited turnaround for urgent requests. You can choose a faster delivery option during checkout to get your translations sooner.
Notarization is an optional service for certified translation for an additional cost of $18.99. This is signed and stamped. Certifying the validity of the translation certification. Valid in all 50 states. One-time Payment.
Yes, our certified translations meet the strict requirements of all academic institutions and universities. It also includes contact information, the date of the translation, and the translator’s certifications.
At the moment, we deliver all translated documents digitally through our website to ensure faster and more secure service. We currently do not offer hard copy delivery.
Yes, you can, though it’s often better to have a professional handle it. Certified translators ensure accuracy, use the correct format, and reduce the risk of rejection or delays. FastTranslate makes the process easier and more reliable from the start.
Standard Translations
A Standard translation is the most basic type of translation that we offer. It can be a literal translation or a localization which means content is easily understandable by the local audience using familiar terms and expressions. Does not have certification or notarization. Commonly used for presentations, Internal Communications, Emails, Letters, Business material, Websites, and Apps
Your translated documents will be delivered in PDF format to ensure the highest quality and formatting preservation. This format is ideal for printing or sharing electronically. We aim to provide clear, professional translations that meet your needs.
Professional Translations
A Professional translation is when an expert accurately converts written content from one language to another. These translators not only know the languages, but also have a strong understanding of specific areas like business, legal, medical, and more, ensuring the translation is clear and accurate.
Your translated documents will be delivered in PDF format to ensure the highest quality and formatting preservation. This format is ideal for printing or sharing electronically. We aim to provide clear, professional translations that meet your needs.
About FastTranslate.io
We are a member of the American Translators Association (ATA). Our member number is 280416, and you can view our ATA directory listing on the ATA site.
Yes, we are a proud member of the Better Business Bureau (BBB). You can view our BBB profile to see our rating and read verified customer reviews.
Yes, you can reach us by calling 888-413-9992, where one of our agents will gladly assist with your translation needs. Alternatively, you can contact us via chat on our website or by emailing us at [email protected].
